---
title: Privacy Policy
url: https://solhotel.net/en/bao-mat/
description: What data Sol Hotel collects when you book, log in and message via Facebook or Zalo; how it is used, how long it is kept, who it is shared with.
language: en
updated: 2026-11-11
source: Sol Hotel (https://solhotel.net)
contact: Hotline 0944 312 363, Zalo https://zalo.me/0944312363, email solparkviewhotel@gmail.com
---

Privacy

# Privacy Policy

This page explains what data Sol collects from you, what it is used for, how long it is kept, who it is shared with and what rights you have. Sol describes exactly what the system actually does.

Last updated11/11/2026

Applies tothis website, the Facebook page [facebook.com/solparkview](https://facebook.com/solparkview), Sol's Zalo OA and the web chat

[English version](https://solhotel.net/en/bao-mat/)

## 1. Who is responsible for your data

Your personal data is jointly controlled by two entities:

- **Hộ kinh doanh Sol Park View Hotel** (a registered household business): operates the hotel, receives deposits and serves guests.
- **Cloud Valley Investment Joint Stock Company** (Công ty CP Đầu tư Cloud Valley), tax code 0318387246: signs rental contracts and issues VAT invoices.

Address: Lô B17, KP Song Vĩnh, P. Tân Phước, Phú Mỹ, TP. Hồ Chí Minh. On this page, the two entities are together called "Sol". This policy covers Sol Park View Hotel and Sol Hotel & Apartment.

Sol processes data under the Law on Personal Data Protection No. 91/2025/QH15 (effective from 01/01/2026), Decree 356/2025/NĐ-CP guiding this law, and related regulations of Vietnamese law.

## 2. Summary table: what data, for what purpose, how long it is kept, who it is shared with

Summary of data Sol processes

| Data | Purpose | Retention | Chia cho ai |
|---|---|---|---|
| Booking information: full name, phone number, email (optional), company name, notes, stay dates, room type, number of guests | Confirming and reserving rooms, billing, contacting you, issuing invoices | For the period required by accounting and tax law. Sol keeps accounting records for 10 years. | Front desk (receives booking notifications via Telegram), Cloudflare (web server and database), tax authorities when required by law |
| Technical data with bookings: source page, advertising parameters, hashed IP address | Preventing spam, knowing which channel guests come from | Kept with the booking | Cloudflare |
| Sign-in account: name, email, Google account ID; session cookie | Signing in, viewing past bookings, pre-filling details | Until you request deletion. Session cookies expire after 30 days. | Google (sign-in step), Cloudflare |
| Sol Rewards: nights and stays linked to your phone number | Ranking member tiers, applying tier-based offers | Until you request deletion | Cloudflare |
| Conversations with the automated reply assistant: messages, photos, videos; for Messenger, also the page-scoped ID (PSID) and public display name | Replying, quoting, reserving rooms, after-stay care | Up to 24 months after the last message | Meta, Zalo (messaging channels), AI model providers (drafting replies), the operator's own server, the front desk |
| ID documents at check-in: ID card or VNeID, passport, visa | Residence registration as required by law | For the period required by residence and immigration law | Police authorities |
| Payment: amount, transfer note, invoice details | Creating QR codes, reconciling deposits, issuing VAT invoices | For the period required by accounting and tax law. Sol keeps accounting records for 10 years. | VietQR (QR code contains only the amount and transfer note), banks, tax authorities |

Sol does not sell personal data. Sol does not use your messages to advertise for third parties.

## 3. Data Sol collects and where it comes from

### When you send a room reservation request on the website

You enter: full name, phone number, email (optional), company name, notes, stay dates, room type, number of guests. The system also records the page you just viewed, advertising parameters if you clicked through from an ad, and a hashed IP address. The hashed IP address is used only to block spam; Sol does not reverse it to the original address.

### When you sign in

Sign in with Google: Sol receives your name, email and Google account ID. Sol does not receive or store your Google password. Sign in with phone number and booking code: Sol checks it against your existing booking.

### Sol Rewards program

Nights and stays are added by the booking phone number, even if you do not sign in.

### When you message Sol

On Facebook Messenger for the page facebook.com/solparkview, Zalo OA and the web chat, Sol receives the messages, photos and videos you send. For Messenger, Meta provides Sol with your page-scoped user ID (PSID) and public display name. Sol does not receive your password, friends list or Facebook email.

### When you check in

The front desk records information from your ID card or VNeID, passport and visa to register your stay with the police under the Law on Residence and immigration regulations. This is a legal obligation of accommodation providers.

## 4. What Sol uses data for

- Carrying out your request: confirming and reserving rooms, billing, receiving deposits, welcoming guests, issuing invoices.
- Answering questions, quoting and after-stay care via the channel you messaged.
- Adding nights and stays and applying Sol Rewards offers.
- Meeting legal obligations: residence registration, accounting, tax.
- Keeping the system safe: preventing spam and detecting fake bookings.
- Knowing which channel guests come from in order to improve our service.

Sol processes data when needed to carry out a transaction you request, when the law requires it, or with your consent. When you choose to fill in a form or message Sol, that is the basis for Sol to process your data to fulfil that request. Sol does not use data for purposes other than those above without asking you.

## 5. Automated reply assistant and artificial intelligence

Messages sent to Sol's Facebook page, Zalo OA and web chat may be answered by an automated assistant. To draft replies, the conversation content is sent to an artificial intelligence service of an AI model provider. The front desk can read the conversation and take over when needed.

- Please do not send anything by message that Sol has not asked for: passwords, OTP codes, bank card numbers.
- The automated assistant's answers may be wrong. Final information on rooms, rates and bookings is what the front desk confirms.
- You always have the right to ask to speak with the front desk: message "talk to front desk" or call the hotline.

## 6. Data received from Facebook and Messenger

Sol's app on the Meta platform is used only to receive and reply to messages sent to the page facebook.com/solparkview.

- Data received: page-scoped ID (PSID), public display name, message content and files you send.
- Purpose: replying, quoting, reserving rooms, after-stay care. Not used for anything else.
- Sol does not sell, rent or transfer this data to data brokers or advertising networks.
- You can request deletion at any time by following the instructions on the [Data deletion request page](https://solhotel.net/en/xoa-du-lieu/).

## 7. Cookies and browser storage

- **Sign-in session cookie:** set only when you sign in, valid for 30 days, and not readable by page scripts (HttpOnly). Signing out deletes the cookie.
- **Browser storage** (sessionStorage, localStorage): stores your search dates, language and latest booking so you do not have to enter them again. This data stays on your device; delete it by clearing your browsing data.
- **Embedded Google Maps** on hotel pages: Google may set its own cookies under Google's policy.
- **Google analytics tools:** when Sol enables them, they record page views and actions on the website as statistics.

Sol does not use cookies to track you on other websites.

## 8. Who Sol shares data with and where it is processed

Sol only shares data with parties that need it to do their part:

- **Cloudflare:** web server and booking database.
- **Operator's own server:** runs the automated reply assistant.
- **Telegram:** sends new booking notifications to the front desk group.
- **Meta and Zalo:** the messaging channels you choose.
- **AI model providers:** draft replies for the automated assistant.
- **VietQR:** creates the QR code, which contains only the amount and transfer note.
- **Google:** sign-in, embedded maps, analytics tools when enabled.
- **Government authorities:** police, tax and other competent authorities when required by law.

Some of the parties above have servers outside Vietnam, so data may be processed abroad. Sol only transfers the data needed for the stated purposes.

## 9. How long Sol keeps data

- Bookings and invoices: for the period required by accounting and tax law. Sol keeps accounting records for 10 years.
- Conversations with the automated assistant: up to 24 months after the last message.
- Account and Sol Rewards: until you request deletion.
- Residence registration information: for the period required by residence and immigration law.

When the retention period ends, Sol deletes the data or removes personally identifying information from it.

## 10. How Sol protects data

- The website runs over an encrypted connection (HTTPS).
- Session cookies are signed and cannot be read by page scripts. IP addresses are stored only in hashed form.
- Only assigned front desk staff and managers can view bookings and conversations.
- Internal hotel information is not exposed to browsers or public data endpoints.

No system is completely secure. If an incident affects your data, Sol will notify you and the competent authorities as required by law.

## 11. Your rights

Under personal data protection law, you have the right to:

- Know what data Sol processes and why (this page).
- View and correct your data: sign in to the [account page](https://solhotel.net/en/tai-khoan/) to view bookings and edit your name and email.
- Ask Sol to provide, correct, restrict processing of, or delete your data.
- Withdraw consent and object to data processing.
- Complain, file a lawsuit and claim compensation as provided by law.

How to request deletion, processing time, and the data Sol must keep by law: see the [Data deletion request page](https://solhotel.net/en/xoa-du-lieu/). Sol processes requests within 7 working days, free of charge.

## 12. Children

The booking service is for people aged 18 and over. Sol does not knowingly collect data from people under 18 via the website or messaging channels. When children stay with adults, their information is recorded only for residence registration. Parents or guardians who find that a child has sent data to Sol can let us know and Sol will delete it.

## 13. Changes to this policy

When the way Sol handles data changes, Sol updates this page and shows the date at the top. For major changes, such as a new purpose of use or a new recipient, Sol posts them 7 days in advance and notifies you on the channel you use where possible.

## 14. Contact and complaints

Send any questions or requests about personal data to:

**Hộ kinh doanh Sol Park View Hotel** (Sol Park View Hotel household business) and **Cloud Valley Investment JSC** (Công ty CP Đầu tư Cloud Valley), tax code 0318387246

Lô B17, KP Song Vĩnh, P. Tân Phước, Phú Mỹ, TP. Hồ Chí Minh

Email: [solparkviewhotel@gmail.com](mailto:solparkviewhotel@gmail.com) · Phone and Zalo: [0899 387 963](tel:0899387963) · Facebook: [facebook.com/solparkview](https://facebook.com/solparkview)

If you are not satisfied with how Sol resolves an issue, you have the right to complain to the competent state authority for personal data protection under the Ministry of Public Security, or to file a lawsuit at a competent court in Vietnam.

English version

## Privacy Policy

This page explains what data Sol collects from you, what it is used for, how long it is kept, who it is shared with and what rights you have. It describes what our systems actually do.

Last updated11 November 2026

Applies tothis website, the Facebook Page [facebook.com/solparkview](https://facebook.com/solparkview), the Sol Zalo Official Account and the chat box on this website

This English text is a translation for convenience. If it differs from the Vietnamese text above, the Vietnamese text applies.

### 1. Who is responsible for your data

Your personal data is controlled jointly by two entities:

- **Hộ kinh doanh Sol Park View Hotel** (a registered household business): operates the hotel, receives deposits and serves guests.
- **Cloud Valley Investment Joint Stock Company** (Công ty CP Đầu tư Cloud Valley), tax code 0318387246: signs rental contracts and issues VAT invoices.

Address: Lô B17, KP Song Vĩnh, P. Tân Phước, Phú Mỹ, TP. Hồ Chí Minh, Vietnam. Together they are called "Sol" on this page. This policy covers Sol Park View Hotel and Sol Hotel & Apartment.

Sol processes data under Vietnam's Law on Personal Data Protection No. 91/2025/QH15 (effective 1 January 2026), Decree 356/2025/ND-CP implementing that law, and other applicable Vietnamese law.

### 2. Summary: what data, why, how long, shared with whom

Summary of the data Sol processes

| Data | Purpose | Retention | Shared with |
|---|---|---|---|
| Booking details: full name, phone number, email (optional), company name, notes, stay dates, room type, number of guests | Confirm and hold the room, calculate charges, contact you, issue invoices | For the period required by accounting and tax law. Sol applies 10 years to accounting records. | Front desk staff (order alerts sent through Telegram), Cloudflare (web hosting and database), tax authorities when the law requires |
| Technical data attached to a booking: referring page, advertising (UTM) parameters, hashed IP address | Spam prevention, knowing which channel a guest came from | Kept with the booking record | Cloudflare |
| Account sign-in: name, email, Google account identifier; session cookie | Sign-in, viewing your bookings, pre-filling forms | Until you ask us to delete it. The session cookie expires after 30 days. | Google (sign-in step), Cloudflare |
| Sol Rewards: number of nights and stays linked to your phone number | Membership tier and tier benefits | Until you ask us to delete it | Cloudflare |
| Conversations with the automated assistant: messages, photos, videos; on Messenger also your Page-scoped ID (PSID) and public display name | Answering, quoting prices, holding rooms, after-stay care | Up to 24 months after your last message | Meta, Zalo (messaging channels), an AI model provider (drafting replies), the operator’s own server, front desk staff |
| Identity documents at check-in: citizen ID or VNeID, passport, visa | Stay registration required by law | For the period required by residence and immigration law | The police authority |
| Payment: amount, transfer reference, invoice details | Creating the QR code, matching deposits, issuing VAT invoices | For the period required by accounting and tax law. Sol applies 10 years to accounting records. | VietQR (the QR code only carries the amount and transfer reference), banks, tax authorities |

Sol does not sell personal data. Sol does not use your messages to advertise for third parties.

### 3. What we collect and where it comes from

#### When you send a booking request on the website

You provide: full name, phone number, email (optional), company name, notes, stay dates, room type and number of guests. The system also records the page you came from, advertising parameters if you clicked an ad, and a hashed IP address. The hashed IP is used only to block spam and cannot be turned back into the original address by Sol.

#### When you sign in

Google sign-in: Sol receives your name, email and Google account identifier. Sol never receives or stores your Google password. Phone number and booking code sign-in: Sol checks them against your existing booking.

#### Sol Rewards programme

Nights and stays are counted by the phone number used for booking, even if you do not sign in.

#### When you message Sol

On Facebook Messenger for the Page facebook.com/solparkview, on Zalo Official Account and in the website chat box, Sol receives the messages, photos and videos you send. On Messenger, Meta provides Sol with your Page-scoped user ID (PSID) and public display name. Sol does not receive your password, friend list or Facebook email.

#### When you check in

The front desk records details from your citizen ID or VNeID, passport and visa to register your stay with the police, as required by the Law on Residence and immigration rules. This is a legal duty of every accommodation provider in Vietnam.

### 4. How we use your data

- To carry out your request: confirm and hold rooms, calculate charges, receive deposits, welcome guests, issue invoices.
- To answer questions, quote prices and provide after-stay care on the channel you used.
- To count nights and stays and apply Sol Rewards benefits.
- To meet legal duties: stay registration, accounting, tax.
- To keep the system safe: spam prevention and detection of fake orders.
- To understand which channels guests come from and improve the service.

Sol processes data when needed to perform the transaction you request, when the law requires it, or with your consent. Filling in a form or messaging Sol is the basis for processing your data for that request. Sol will not use your data for other purposes without asking you first.

### 5. Automated assistant and artificial intelligence

Messages sent to Sol's Facebook Page, Zalo Official Account and chat box may be answered by an automated assistant. To draft replies, conversation content is sent to an artificial intelligence service operated by an AI model provider. Front desk staff can read conversations and take over when needed.

- Please do not send things Sol does not ask for: passwords, one-time codes, bank card numbers.
- The automated assistant can make mistakes. The final word on rooms, prices and bookings is the confirmation from the front desk.
- You can always ask for a human: type "front desk" or call the hotline.

### 6. Data received from Facebook and Messenger

Sol's app on the Meta platform is used only to receive and answer messages sent to the Page facebook.com/solparkview.

- Data received: Page-scoped ID (PSID), public display name, message content and files you send.
- Purpose: answering, quoting prices, holding rooms and after-stay care. Nothing else.
- Sol does not sell, rent or transfer this data to data brokers or advertising networks.
- You can ask for deletion at any time by following the [Data Deletion instructions](https://solhotel.net/en/xoa-du-lieu/#english).

### 7. Cookies and browser storage

- **Session cookie:** set only when you sign in, valid for 30 days, not readable by page scripts (HttpOnly). Signing out deletes it.
- **Browser storage** (sessionStorage, localStorage): keeps your search dates, language and latest booking so you do not have to retype them. It stays on your device; clear your browsing data to remove it.
- **Embedded Google Maps** on hotel pages: Google may set its own cookies under Google’s policy.
- **Google measurement tools:** when Sol turns them on, they record page views and on-site actions as statistics.

Sol does not use cookies to track you across other websites.

### 8. Who we share data with and where it is processed

Sol passes data only to parties that need it to do their job:

- **Cloudflare:** web hosting and the booking database.
- **The operator’s own server:** runs the automated assistant.
- **Telegram:** delivers new order alerts to the front desk group.
- **Meta and Zalo:** the messaging channel you choose.
- **An AI model provider:** drafts replies for the automated assistant.
- **VietQR:** creates the QR code, which only carries the amount and transfer reference.
- **Google:** sign-in, embedded maps, measurement tools when enabled.
- **Public authorities:** police, tax and other competent authorities when the law requires.

Some of these parties host their servers outside Vietnam, so data may be processed abroad. Sol transfers only the data needed for the stated purpose.

### 9. How long we keep data

- Bookings and invoices: for the period required by accounting and tax law. Sol applies 10 years to accounting records.
- Conversations with the automated assistant: up to 24 months after your last message.
- Account and Sol Rewards data: until you ask us to delete it.
- Stay registration details: for the period required by residence and immigration law.

After these periods Sol deletes the data or removes the parts that identify you.

### 10. How we protect data

- The website runs over an encrypted connection (HTTPS).
- The session cookie is signed and not readable by page scripts. IP addresses are stored only in hashed form.
- Only front desk staff and assigned managers can view bookings and conversations.
- Internal hotel information is never exposed to the browser or public data endpoints.

No system is perfectly secure. If an incident affects your data, Sol will notify you and the competent authority as required by law.

### 11. Your rights

Under personal data protection law you have the right to:

- Know what data Sol processes and why (this page).
- View and correct your data: sign in at the [account page](https://solhotel.net/en/tai-khoan/) to see bookings and edit your name and email.
- Ask Sol to provide, correct, restrict or delete your data.
- Withdraw consent and object to processing.
- Complain, bring a claim and seek compensation as provided by law.

How to send a deletion request, the handling time and the data Sol must keep by law are explained on the [Data Deletion page](https://solhotel.net/en/xoa-du-lieu/#english). Sol handles requests within 7 working days, free of charge.

### 12. Children

The booking service is for people aged 18 and over. Sol does not knowingly collect data from anyone under 18 through the website or messaging channels. When a child stays with an adult, the child's details are recorded only for stay registration. A parent or guardian who finds that a child has sent data to Sol can ask Sol to delete it.

### 13. Changes to this policy

When the way Sol handles data changes, Sol updates this page and the date at the top. For major changes, such as a new purpose or a new recipient, Sol posts the change 7 days in advance and, where possible, notifies you on the channel you use.

### 14. Contact and complaints

Send any question or request about personal data to:

**Hộ kinh doanh Sol Park View Hotel** (Sol Park View Hotel household business) and **Cloud Valley Investment JSC** (Công ty CP Đầu tư Cloud Valley), tax code 0318387246

Lô B17, KP Song Vĩnh, P. Tân Phước, Phú Mỹ, TP. Hồ Chí Minh, Vietnam

Email: [solparkviewhotel@gmail.com](mailto:solparkviewhotel@gmail.com) · Phone and Zalo: [0899 387 963](tel:0899387963) · Facebook: [facebook.com/solparkview](https://facebook.com/solparkview)

If you are not satisfied with Sol's response, you may complain to the competent personal data protection authority under the Ministry of Public Security, or bring a claim before the competent court in Vietnam.

---
Đặt phòng: https://solhotel.net/dat-phong/ · Hotline 0944 312 363 · Trợ lý AI báo giá và giữ phòng qua MCP https://solhotel.net/mcp hoặc API https://solhotel.net/api/v1/openapi.json. Trang gốc: https://solhotel.net/en/bao-mat/