--- title: Deposits, Cancellation, House Rules, Prices url: https://solhotel.net/en/chinh-sach/ description: Sol Hotel chain policies: deposits and payment, cancellations and date changes, check-in and check-out times, house rules, documents and extra service prices. language: en updated: 2026-11-11 source: Sol Hotel (https://solhotel.net) contact: Hotline 0944 312 363, Zalo https://zalo.me/0944312363, email solparkviewhotel@gmail.com --- Policies # Booking policy, house rules and service rates All terms for booking and staying at Sol are on one page: deposit, cancellations and date changes, check-in and check-out times, house rules, documents and extra service rates. Each section states which hotel it applies to. ## Deposit and payment Applies to: Sol Park View Hotel and Sol Hotel & Apartment - Booking 1 room for 1 weekday night: deposit **200.000đ**. - Stays of 2 to 4 nights: deposit of 1 night's room charge. Stays of 5 nights or more: deposit of 2 nights' room charge. - Holidays, Tet or groups with many rooms: deposit per night; the front desk tells you the exact amount when confirming. - Hourly stays: the room charge is paid in full at once, with no separate deposit. - The balance is paid at check-in. - We accept cash, bank transfer and VietQR. The deposit account is at Techcombank, in the name **HO KINH DOANH SOL PARK VIEW HOTEL**. ### VAT invoice - Listed rates exclude VAT. If you need an invoice, add 8%. - VAT invoices are issued in Vietnamese. Send the company name, tax code and the email for receiving the invoice, and message the front desk to confirm before transferring. ## Cancellations and date changes Applies to: Sol Park View Hotel and Sol Hotel & Apartment | Fee | Bookings of fewer than 4 rooms | Groups of 4 rooms or more | |---|---|---| | Free | Notice of 4 days or more | Notice of 10 days or more | | 50% of the room charge is forfeited | Notice of 2 to 3 days | Notice of 4 to 9 days | | 100% of the room charge is forfeited | Close to the check-in date or no-show | Close to the check-in date or no-show | - Holidays and Tet: cancellations are always charged 100% of the room charge. - Date changes: allowed with at least 2 days' notice if rooms are available that day. Within 2 days of the check-in date, dates cannot be changed. - Room type changes: upgrading means paying the difference; downgrading is not refunded. - Extending your stay: charged at the room rate at the time of extension, subject to availability. - Refunds (if any) are transferred back within 15 to 30 days, with no transfer fee for the guest. ## Check-in and check-out Applies to: Sol Park View Hotel and Sol Hotel & Apartment - Check-in from **14:00**, check-out before **12:00**. - Early check-in: extra 50.000đ per hour, charged even if the room is already cleaned. Check-in before 8 a.m. is charged 1 extra night, because the room must be kept empty from the night before. - Late check-out from 12h to 18h: extra 50.000đ per hour. After 18h: 100% of the 1-night rate. - The door is locked from 23h. If you arrive late, call the hotel hotline and someone will open the door. - Hourly stays: a first package of 2 hours, then 50.000đ for each extra hour. Once the total reaches the nightly rate, the nightly rate applies. Checking in or out between 0 and 6 a.m. and staying more than 6 hours is also charged the nightly rate. ## House rules Applies to: Sol Park View Hotel and Sol Hotel & Apartment Please read these before check-in. The house rules help every guest enjoy a quiet, clean stay. 1. Show your ID card or passport at the front desk when checking in. 1. Cash and valuables should be left at the front desk. The hotel is only responsible for property deposited at the desk. 1. Do not bring weapons, explosives, flammable materials, drugs, pets or strong-smelling food (durian, jackfruit, fermented fish sauce) into rooms. 1. Cooking is done only in the shared kitchen. You may eat takeaway food in your room. Please keep shared areas clean after use. 1. Do not move furniture or items between rooms. For damaged or lost items, guests pay compensation according to the hotel's price list. 1. If you want to decorate your room, please tell the front desk first. Guests pay for any damage caused by decorations. 1. Do not bring additional people into the room without registering at the front desk. Maximum guests per room: VIP Room up to 3; Studio Room up to 3; Deluxe Room up to 2. 1. If you discover a fire: stay calm, alert people nearby and follow the fire safety instructions. 1. Please keep quiet after 22:00. If noise continues after two reminders from the front desk, the hotel may refuse service. 1. Check-out before 12:00. Later check-out incurs a late check-out surcharge. 1. Before leaving, please settle your bill in full and return your key card to the front desk. 1. No smoking in rooms or anywhere in the hotel, including e-cigarettes. You can smoke outside the lobby. Smoking in the room incurs a 200.000đ deodorizing fee. 1. Gambling, drugs, prostitution and all illegal activities are prohibited on hotel premises. Offenders are personally liable before the law. ## Documents and occupancy Applies to: Sol Park View Hotel and Sol Hotel & Apartment - Vietnamese guests: Vietnamese ID card or VNeID level 2. - Foreign guests: passport + visa or temporary residence card. Sol handles residence registration as required by law. - Guests aged 18 and over can check in on their own. Guests under 18 must be accompanied by a relative aged 18 or over, and both must show their documents. - Rooms are priced for 2 guests. VIP Rooms and Studio Rooms can sleep 3 guests, with an extra 150.000đ per night for the 3th guest. - Children under 12 sharing a bed with their parents: free. From age 12, charged as adults. - No pets. No smoking in rooms or anywhere in the hotel, including e-cigarettes; you can smoke outside the lobby. ## Extra service rates Applies to: Sol Park View Hotel and Sol Hotel & Apartment Bottled water, tea and coffee on the table in your room are free. Extra food and drinks are charged according to the hotel menu; the services below are charged when you use them. Laundry and motorbike rental | Laundry | 50.000đ per wash and dry | |---|---| | Motorbike rental, Monday to Friday | 150.000đ/day | | Motorbike rental, Saturday and Sunday | 200.000đ/day | | Motorbike rental, monthly guests | 100.000đ/day | | Helmet included with the bike | Free, guests pay for their own fuel | Surcharges for times and number of guests | Early check-in before 14:00 | 50.000đ/hour | |---|---| | Check-in before 8 a.m. | 1 extra night charged | | Smoking in the room, deodorizing fee | 200.000đ | | Late check-out from 12h to 18h | 50.000đ/hour | | Check-out after 18h | 100% of the 1-night rate | | 3th adult in the room | 150.000đ/night | | Hourly stay, each extra hour | 50.000đ | | Electricity above the allowance for monthly stays | 4.000đ/kWh | Service rates may be updated; the front desk confirms the rate at the time of use. For room rates, see the [rate table](https://solhotel.net/en/#bang-gia) and the [monthly stay](https://solhotel.net/en/thue-thang/) page. Is any term unclear? Ask the front desk before booking, and Sol will explain how it applies to your case. [Call 0944 312 363](tel:0944312363) [Message on Zalo](https://zalo.me/0944312363) See also the [frequently asked questions](https://solhotel.net/en/hoi-dap/). --- Đặt phòng: https://solhotel.net/dat-phong/ · Hotline 0944 312 363 · Trợ lý AI báo giá và giữ phòng qua MCP https://solhotel.net/mcp hoặc API https://solhotel.net/api/v1/openapi.json. Trang gốc: https://solhotel.net/en/chinh-sach/