--- title: Personal Data Deletion Request: Step by Step url: https://solhotel.net/en/xoa-du-lieu/ description: Three ways to ask Sol Hotel to delete your personal data: email, Zalo, Facebook page. Handled within 7 working days, free. English version available. language: en updated: 2026-11-11 source: Sol Hotel (https://solhotel.net) contact: Hotline 0944 312 363, Zalo https://zalo.me/0944312363, email solparkviewhotel@gmail.com --- Data deletion # Data deletion request Step-by-step instructions for asking Sol to delete your personal data, including data from Facebook Messenger: where to send it, what to provide, and how long it takes. Last updated11/11/2026 Applies tothis website, the Facebook page [facebook.com/solparkview](https://facebook.com/solparkview), Sol's Zalo OA and the web chat [English version](https://solhotel.net/en/xoa-du-lieu/) ## 1. Quick summary You have the right to ask Sol to delete your personal data at any time, free of charge and without giving a reason. Sol confirms receipt within 2 working days and completes the request within **7 working days** of verifying that you are the owner of the data. [Send a pre-filled email](mailto:solparkviewhotel@gmail.com?subject=Y%C3%AAu%20c%E1%BA%A7u%20xo%C3%A1%20d%E1%BB%AF%20li%E1%BB%87u&body=Ch%C3%A0o%20Sol%2C%0A%0AT%C3%B4i%20y%C3%AAu%20c%E1%BA%A7u%20xo%C3%A1%20d%E1%BB%AF%20li%E1%BB%87u%20c%C3%A1%20nh%C3%A2n%20c%E1%BB%A7a%20t%C3%B4i.%0A%0AH%E1%BB%8D%20t%C3%AAn%3A%20%0AS%E1%BB%91%20%C4%91i%E1%BB%87n%20tho%E1%BA%A1i%20%C4%91%C3%A3%20d%C3%B9ng%20%C4%91%E1%BB%83%20%C4%91%E1%BA%B7t%20ph%C3%B2ng%3A%20%0AK%C3%AAnh%20%C4%91%C3%A3%20d%C3%B9ng%20%28web%20/%20Facebook%20Messenger%20/%20Zalo%29%3A%20%0AM%C3%A3%20%C4%91%C6%A1n%20%C4%91%E1%BA%B7t%20ph%C3%B2ng%20%28n%E1%BA%BFu%20c%C3%B3%29%3A%20%0APh%E1%BA%A1m%20vi%20mu%E1%BB%91n%20xo%C3%A1%20%28to%C3%A0n%20b%E1%BB%99%20/%20ch%E1%BB%89%20h%E1%BB%99i%20tho%E1%BA%A1i%20/%20ch%E1%BB%89%20t%C3%A0i%20kho%E1%BA%A3n%29%3A%20%0A%0AC%E1%BA%A3m%20%C6%A1n%20Sol.) [Message on Zalo](https://zalo.me/0899387963) [Message our Facebook page](https://m.me/solparkview) This page applies to data collected via the website, the Facebook page facebook.com/solparkview (including Messenger), Sol's Zalo OA and the website chat. ## 2. Data that is deleted - Conversations with Sol on Messenger, Zalo OA and the website chat: messages, photos and videos you sent. - Data received from Facebook: page-scoped ID (PSID) and display name. - Website account: name, email, Google account ID, link to phone number. - Sol Rewards profile: nights, stays, member tier. Once deleted, your tier cannot be restored. - Room requests that did not become bookings, and cancelled bookings with no payment. - Contact details used for after-stay care. You may choose to delete everything or only part, for example only conversations. ## 3. Three ways to send a request ### Option 1. Send an email Tap [send a pre-filled email](mailto:solparkviewhotel@gmail.com?subject=Y%C3%AAu%20c%E1%BA%A7u%20xo%C3%A1%20d%E1%BB%AF%20li%E1%BB%87u&body=Ch%C3%A0o%20Sol%2C%0A%0AT%C3%B4i%20y%C3%AAu%20c%E1%BA%A7u%20xo%C3%A1%20d%E1%BB%AF%20li%E1%BB%87u%20c%C3%A1%20nh%C3%A2n%20c%E1%BB%A7a%20t%C3%B4i.%0A%0AH%E1%BB%8D%20t%C3%AAn%3A%20%0AS%E1%BB%91%20%C4%91i%E1%BB%87n%20tho%E1%BA%A1i%20%C4%91%C3%A3%20d%C3%B9ng%20%C4%91%E1%BB%83%20%C4%91%E1%BA%B7t%20ph%C3%B2ng%3A%20%0AK%C3%AAnh%20%C4%91%C3%A3%20d%C3%B9ng%20%28web%20/%20Facebook%20Messenger%20/%20Zalo%29%3A%20%0AM%C3%A3%20%C4%91%C6%A1n%20%C4%91%E1%BA%B7t%20ph%C3%B2ng%20%28n%E1%BA%BFu%20c%C3%B3%29%3A%20%0APh%E1%BA%A1m%20vi%20mu%E1%BB%91n%20xo%C3%A1%20%28to%C3%A0n%20b%E1%BB%99%20/%20ch%E1%BB%89%20h%E1%BB%99i%20tho%E1%BA%A1i%20/%20ch%E1%BB%89%20t%C3%A0i%20kho%E1%BA%A3n%29%3A%20%0A%0AC%E1%BA%A3m%20%C6%A1n%20Sol.) to [solparkviewhotel@gmail.com](mailto:solparkviewhotel@gmail.com) with the subject "Data deletion request". The email already contains the lines to fill in. ### Option 2. Message on Zalo Send "delete data" to [Zalo 0899 387 963](https://zalo.me/0899387963) or [Sol's Zalo OA](https://zalo.me/2620507716124447875). ### Option 3. Message our Facebook page Open [Messenger for the page facebook.com/solparkview](https://m.me/solparkview) and send "delete data". If you message from the same Facebook account you used to contact Sol, Sol can verify you right away. [Send a pre-filled email](mailto:solparkviewhotel@gmail.com?subject=Y%C3%AAu%20c%E1%BA%A7u%20xo%C3%A1%20d%E1%BB%AF%20li%E1%BB%87u&body=Ch%C3%A0o%20Sol%2C%0A%0AT%C3%B4i%20y%C3%AAu%20c%E1%BA%A7u%20xo%C3%A1%20d%E1%BB%AF%20li%E1%BB%87u%20c%C3%A1%20nh%C3%A2n%20c%E1%BB%A7a%20t%C3%B4i.%0A%0AH%E1%BB%8D%20t%C3%AAn%3A%20%0AS%E1%BB%91%20%C4%91i%E1%BB%87n%20tho%E1%BA%A1i%20%C4%91%C3%A3%20d%C3%B9ng%20%C4%91%E1%BB%83%20%C4%91%E1%BA%B7t%20ph%C3%B2ng%3A%20%0AK%C3%AAnh%20%C4%91%C3%A3%20d%C3%B9ng%20%28web%20/%20Facebook%20Messenger%20/%20Zalo%29%3A%20%0AM%C3%A3%20%C4%91%C6%A1n%20%C4%91%E1%BA%B7t%20ph%C3%B2ng%20%28n%E1%BA%BFu%20c%C3%B3%29%3A%20%0APh%E1%BA%A1m%20vi%20mu%E1%BB%91n%20xo%C3%A1%20%28to%C3%A0n%20b%E1%BB%99%20/%20ch%E1%BB%89%20h%E1%BB%99i%20tho%E1%BA%A1i%20/%20ch%E1%BB%89%20t%C3%A0i%20kho%E1%BA%A3n%29%3A%20%0A%0AC%E1%BA%A3m%20%C6%A1n%20Sol.) [Message on Zalo](https://zalo.me/0899387963) [Message our Facebook page](https://m.me/solparkview) If you are logged in on the website, you can view your bookings and edit your name and email on the [account page](https://solhotel.net/en/tai-khoan/). Fully deleting your account is currently done via one of the three options above. ## 4. Information needed for verification Sol only deletes data once sure the requester is the data owner, so that no one can delete or look up someone else's information. Please tell Sol: - Your full name and the phone number used when booking or messaging. - The channel you used: website, Facebook Messenger or Zalo. - Your booking code if you have one (format SOL-XXXXX). - What you want deleted: everything, only conversations, or only your account. Sol verifies by calling or messaging back the registered phone number, or through the same Facebook, Zalo or Google account you used. Sol never asks for photos of ID documents, passwords or OTP codes. ## 5. Steps and processing times 1. **Receipt.** Within 2 working days, Sol confirms receipt of your request on the same channel you used. 1. **Verification.** Sol contacts you to verify that you are the owner of the data. 1. **Deletion.** Within 7 working days of completing verification, Sol deletes the data within the scope you chose from Sol's systems. 1. **Report the result.** Sol tells you what has been deleted, what must be kept by law, and why. Where the law sets a shorter deadline for a type of request, Sol follows the legal deadline. Deletion requests are free of charge. ## 6. Data Sol must keep by law Some data Sol is not allowed to delete, even at your request: - **Invoices, payment receipts and paid bookings:** accounting and tax laws require them to be kept. Sol keeps accounting records for 10 years. - **Residence registration information:** already sent to the police under the Law on Residence and immigration regulations. Sol keeps its records for the period required by law and cannot delete data already held by state authorities. - **Data needed for a dispute, complaint or request from a competent authority:** kept until the matter is closed. Data that must be kept is only archived by Sol, and no longer used to contact you or for customer care. ## 7. Remove Sol's app from your Facebook account You can revoke the app's access yourself on Facebook: 1. Open Facebook, go to **Settings and privacy**, then choose **Settings**. 1. Select **Apps and websites**. 1. Find the app linked to the page facebook.com/solparkview (if it is in the list) and tap **Remove**. 1. To stop receiving messages from the page: open your conversation with Sol in Messenger and choose **Block**, or delete the conversation. Removing the app or blocking the page only stops new data from being shared. For Sol to delete data already stored, please also send a request using one of the three options above. ## 8. Check the status of your request Reply to the same email or conversation you used to send the request, or call [0899 387 963](tel:0899387963) and give your registered phone number. Sol will tell you which step your request is at: received, being verified, deleted, or which parts are kept by law. If you have not received a result after 7 working days, email [solparkviewhotel@gmail.com](mailto:solparkviewhotel@gmail.com) and the manager will handle it directly. If you are still not satisfied, you have the right to complain to the competent state authority for personal data protection under the Law on Personal Data Protection No. 91/2025/QH15. **Hộ kinh doanh Sol Park View Hotel** (Sol Park View Hotel household business) and **Cloud Valley Investment JSC** (Công ty CP Đầu tư Cloud Valley), tax code 0318387246 Lô B17, KP Song Vĩnh, P. Tân Phước, Phú Mỹ, TP. Hồ Chí Minh Email: [solparkviewhotel@gmail.com](mailto:solparkviewhotel@gmail.com) · Phone and Zalo: [0899 387 963](tel:0899387963) · Facebook: [facebook.com/solparkview](https://facebook.com/solparkview) English version ## User Data Deletion Instructions Step-by-step instructions for asking Sol to delete your personal data, including data from Facebook Messenger: where to send the request, what to provide and how long it takes. Last updated11 November 2026 Applies tothis website, the Facebook Page [facebook.com/solparkview](https://facebook.com/solparkview), the Sol Zalo Official Account and the chat box on this website This English text is a translation for convenience. If it differs from the Vietnamese text above, the Vietnamese text applies. ### 1. Quick summary You can ask Sol to delete your personal data at any time, free of charge and without giving a reason. Sol acknowledges your request within 2 working days and completes it within **7 working days** after verifying that you are the owner of the data. [Email the request](mailto:solparkviewhotel@gmail.com?subject=Data%20deletion%20request&body=Hello%20Sol%2C%0A%0APlease%20delete%20my%20personal%20data.%0A%0AFull%20name%3A%20%0APhone%20number%20used%20for%20booking%3A%20%0AChannel%20I%20used%20%28website%20/%20Facebook%20Messenger%20/%20Zalo%29%3A%20%0ABooking%20code%20%28if%20any%29%3A%20%0AWhat%20to%20delete%20%28everything%20/%20chat%20history%20only%20/%20account%20only%29%3A%20%0A%0AThank%20you.) [Message on Zalo](https://zalo.me/0899387963) [Message the Facebook Page](https://m.me/solparkview) This page covers data collected through the website, the Facebook Page facebook.com/solparkview (including Messenger), Zalo Official Account and Sol's chat box. ### 2. What data is deleted - Conversations with Sol on Messenger, Zalo Official Account and the chat box: messages, photos and videos you sent. - Data received from Facebook: your Page-scoped ID (PSID) and display name. - Website account: name, email, Google account identifier, link to your phone number. - Sol Rewards profile: nights, stays and membership tier. A deleted tier cannot be restored. - Room requests that never became bookings, and cancelled bookings with no payment. - Contact details used for after-stay care. You may ask for everything to be deleted or only part of it, for example chat history only. ### 3. Three ways to send a request #### Option 1. Email Use this [pre-filled email](mailto:solparkviewhotel@gmail.com?subject=Data%20deletion%20request&body=Hello%20Sol%2C%0A%0APlease%20delete%20my%20personal%20data.%0A%0AFull%20name%3A%20%0APhone%20number%20used%20for%20booking%3A%20%0AChannel%20I%20used%20%28website%20/%20Facebook%20Messenger%20/%20Zalo%29%3A%20%0ABooking%20code%20%28if%20any%29%3A%20%0AWhat%20to%20delete%20%28everything%20/%20chat%20history%20only%20/%20account%20only%29%3A%20%0A%0AThank%20you.) to [solparkviewhotel@gmail.com](mailto:solparkviewhotel@gmail.com) with the subject "Data deletion request". The lines to fill in are already there. #### Option 2. Zalo Send "delete my data" to [Zalo 0899 387 963](https://zalo.me/0899387963) or to [Sol's Zalo Official Account](https://zalo.me/2620507716124447875). #### Option 3. Facebook Page Open [Messenger for the Page facebook.com/solparkview](https://m.me/solparkview) and send "delete my data". If you write from the same Facebook account you used before, Sol can verify you immediately. [Email the request](mailto:solparkviewhotel@gmail.com?subject=Data%20deletion%20request&body=Hello%20Sol%2C%0A%0APlease%20delete%20my%20personal%20data.%0A%0AFull%20name%3A%20%0APhone%20number%20used%20for%20booking%3A%20%0AChannel%20I%20used%20%28website%20/%20Facebook%20Messenger%20/%20Zalo%29%3A%20%0ABooking%20code%20%28if%20any%29%3A%20%0AWhat%20to%20delete%20%28everything%20/%20chat%20history%20only%20/%20account%20only%29%3A%20%0A%0AThank%20you.) [Message on Zalo](https://zalo.me/0899387963) [Message the Facebook Page](https://m.me/solparkview) If you are signed in on the website, you can view your bookings and edit your name and email on the [account page](https://solhotel.net/en/tai-khoan/). Full account deletion is currently done through one of the three options above. ### 4. What we need to verify you Sol deletes data only when sure that the request comes from the owner of the data, so that nobody can delete or probe another person's information. Please tell us: - Your full name and the phone number used for booking or messaging. - The channel you used: website, Facebook Messenger or Zalo. - Your booking code if you have one (format SOL-XXXXX). - What to delete: everything, chat history only, or account only. Sol verifies by calling or messaging the registered phone number, or through the same Facebook, Zalo or Google account you used. Sol does not ask for photos of identity documents, passwords or one-time codes. ### 5. Steps and timeline 1. **Acknowledgement.** Within 2 working days Sol confirms receipt on the channel you used. 1. **Verification.** Sol contacts you to verify that you are the owner of the data. 1. **Deletion.** Within 7 working days after verification, Sol deletes the data in the scope you chose from Sol’s systems. 1. **Result.** Sol tells you what was deleted and what must be kept by law, and why. Where the law sets a shorter deadline for a type of request, Sol follows the legal deadline. Deletion requests are free. ### 6. Data Sol must keep by law Some data cannot be deleted even at your request: - **Invoices, payment records and paid bookings:** accounting and tax law requires them to be kept. Sol applies 10 years to accounting records. - **Stay registration details:** already submitted to the police under the Law on Residence and immigration rules. Sol keeps its own records for the period the law requires and cannot delete data held by public authorities. - **Data needed for an ongoing dispute, complaint or request from a competent authority:** kept until the matter ends. Data that must be kept is only stored. Sol no longer uses it to contact you. ### 7. Remove Sol’s app from your Facebook account You can cut off the app's access yourself on Facebook: 1. Open Facebook, go to **Settings & privacy**, then **Settings**. 1. Select **Apps and websites**. 1. Find the app connected to the Page facebook.com/solparkview (if it appears in the list) and select **Remove**. 1. To stop receiving messages from the Page: open your conversation with Sol in Messenger and choose **Block**, or delete the conversation. Removing the app or blocking the Page only stops new data from being shared. To have Sol delete data already stored, also send a request using one of the three options above. ### 8. Check the status of your request Reply to the same email or conversation in which you sent the request, or call [0899 387 963](tel:0899387963) and give your registered phone number. Sol will tell you which step the request is at: received, being verified, deleted, or partly kept by law. If you have not received a result after 7 working days, email [solparkviewhotel@gmail.com](mailto:solparkviewhotel@gmail.com) so that a manager can handle it directly. If you are still not satisfied, you may complain to the competent personal data protection authority under Vietnam's Law on Personal Data Protection No. 91/2025/QH15. **Hộ kinh doanh Sol Park View Hotel** (Sol Park View Hotel household business) and **Cloud Valley Investment JSC** (Công ty CP Đầu tư Cloud Valley), tax code 0318387246 Lô B17, KP Song Vĩnh, P. Tân Phước, Phú Mỹ, TP. Hồ Chí Minh, Vietnam Email: [solparkviewhotel@gmail.com](mailto:solparkviewhotel@gmail.com) · Phone and Zalo: [0899 387 963](tel:0899387963) · Facebook: [facebook.com/solparkview](https://facebook.com/solparkview) --- Đặt phòng: https://solhotel.net/dat-phong/ · Hotline 0944 312 363 · Trợ lý AI báo giá và giữ phòng qua MCP https://solhotel.net/mcp hoặc API https://solhotel.net/api/v1/openapi.json. Trang gốc: https://solhotel.net/en/xoa-du-lieu/