---
title: 预订及自动助手服务条款
url: https://solhotel.net/zh/dieu-khoan/
description: Sol Hotel网站、自动助手及直接预订条款：订单确认、价格未含增值税、定金、取消、Sol Rewards、责任限制。
language: zh-Hans
updated: 2026-11-11
source: Sol Hotel (https://solhotel.net)
contact: Hotline 0944 312 363, Zalo https://zalo.me/0944312363, email solparkviewhotel@gmail.com
---

条款

# 服务条款

您使用本网站、与Sol沟通及直接预订时适用的规定：预订房间申请何时成立订单、价格与税费、定金，以及双方的权利和义务。

最后更新11/11/2026

适用范围本网站、Facebook 页面 [facebook.com/solparkview](https://facebook.com/solparkview)、Sol 的 Zalo OA 及网站聊天窗口

[English version](https://solhotel.net/en/dieu-khoan/)

## 1. 各方及适用范围

本条款是您与Sol之间的协议。Sol包括 **Sol Park View Hotel个体经营户**（经营酒店，收取定金）和 **Cloud Valley投资股份公司**，税号0318387246（签订租赁合同，开具增值税发票）。地址：Lô B17, KP Song Vĩnh, P. Tân Phước, Phú Mỹ, TP. Hồ Chí Minh。

您使用本网站、向Facebook主页facebook.com/solparkview、Sol的Zalo OA或网站聊天窗口发送消息，以及在Sol Park View Hotel和Sol Hotel & Apartment预订时，适用本条款。使用上述渠道即表示您已阅读并同意本条款。如不同意，请停止使用。

入住期间，您还须遵守 [预订政策和住宿须知](https://solhotel.net/zh/chinh-sach/)。月租客人和公司客户另有专门合同；合同另有约定的，以合同为准。

## 2. Sol 通过网站和消息渠道提供的服务

- 查看酒店信息、房型、价格，并按您选择的日期计算费用。
- 直接向酒店提交预订申请，无中间商。
- 通过自动回复助手和前台进行咨询、获取报价和支持。
- 查看Sol Rewards会员等级及已预订的订单。

**预订申请尚不构成预订订单。**只有前台核查房间并通过电话或消息与您再次确认后，订单才成立。在此之前，Sol 没有保留房间的义务，您也没有付款义务。房间不再符合要求或提交的信息不完整时，Sol 有权不予确认。

通过网站和即时通讯渠道发送的信息，依照第20/2023/QH15号《电子交易法》具有交易效力。

## 3. 自动回复助手

Sol使用人工智能自动助手在Messenger、Zalo及网站聊天窗口快速回复。请您注意：

- 自动助手可能误解问题或回答不准确。价格、房态、优惠及任何承诺，仅在前台确认后生效。
- 助手的回答不构成法律、税务或签证方面的建议。
- 您有权随时要求与前台沟通。
- 对话内容按照 [隐私政策](https://solhotel.net/zh/bao-mat/)处理。

## 4. 价格、税费与发票

- 网站和消息中的房价均为以越南盾计价的挂牌价，**不含8%增值税**。如需增值税发票，另加8%。
- 适用价格以前台确认订单时的价格为准。节假日、春节价格及团队价格可能与平日价格不同。
- 如因技术或录入错误导致显示价格明显有误，Sol会在确认前告知正确价格。您可选择按正确价格预订，或取消预订并获全额退还已转账款项。
- 请在付款前发送开票信息（公司名称、税号、邮箱）。

## 5. 定金、付款、取消与改期

以下为摘要。完整版本见 [预订政策页面](https://solhotel.net/zh/chinh-sach/)，如有不一致，以完整版本为准。

### 预订与付款

- 预订1晚（1间）：定金200.000đ。2至4晚：定金为1晚房费。5晚及以上：定金为2晚房费。节假日或多间团队预订：按晚收取定金。余款于入住时支付。
- 入住时间14:00起，退房时间12:00前。提前入住每小时加收50.000đ。早上8点前入住加收1晚房费，因为房间需从前一晚起空置。
- 延迟退房12至18点加收50.000đ/小时，18点后按房晚价的100%收取。
- 现金、银行转账、VietQR。可按需开具增值税发票（标价未含增值税，另加8%）。

### 取消与改期

- 提前4天及以上取消：免费。提前2至3天：收取50%。临近入住：100%。
- 团队预订4间及以上：提前10天及以上取消免费，提前4至9天取消收取50%费用。
- 节假日、春节：取消收取100%。
- 更改日期：须提前2天及以上告知。

- 定金请转入户名为 **HO KINH DOANH SOL PARK VIEW HOTEL**的Techcombank账户。转账前请核对户名。转入其他账户的款项，Sol不承担责任。
- 如有退款，将在15至30天内转账退回。
- 未到店且未通知：按临近入住取消处理。

## 6. 客人的义务

- 自行预订和入住须年满18岁。
- 提供真实、完整的信息，且为本人或授权您代为预订之人的信息。
- 入住时请出示证件：越南客人出示越南身份证或2级VNeID；外国客人出示护照及签证或暂住卡。Sol依照《居住法》及出入境相关规定办理住宿登记。
- 遵守 [住宿须知](https://solhotel.net/zh/chinh-sach/#noi-quy)，对自身造成的损坏或丢失进行赔偿。
- 不得将 Sol 的房间和服务用于违法用途。

**拒绝服务的权利。**出现以下情况时，Sol 有权不予确认、取消订单或拒绝接待：预订信息错误或虚假；客人无法出示有效证件；客人经提醒后仍违反住宿须知；有欺诈或违法迹象。届时，已收款项将按取消政策及法律规定处理。

## 7. Sol Rewards 计划

- Sol Rewards按预订手机号自动累计入住晚数和入住次数。升级规则及各等级权益见 [Sol Rewards页面](https://solhotel.net/zh/thanh-vien/)。
- 时间及房型升级权益视当日房态而定。通过网站、Zalo、热线直接预订可享按晚房价折扣。不适用于钟点房、月租及节假日房晚；不与其他优惠叠加。
- 会员权益与会员手机号绑定，不可兑换现金，不可转让。
- Sol有权调整升级门槛、权益或终止该计划，并提前30天在Sol Rewards页面公告。变更日前已由前台确认的订单，保留已适用的优惠。
- Sol有权取消因欺诈、虚假订单或使用他人手机号而获得的晚数、次数及等级。

## 8. 网站、聊天窗口及自动助手使用规则

请您不要：

- 提交虚假订单、大量重复订单、垃圾信息，或骚扰、侮辱、违法的内容。
- 冒充他人，或未经他人同意使用其信息。
- 使用自动化工具抓取、复制数据或向网站及自动助手批量发送请求，但 Sol 为此目的公开提供的数据接口除外。
- 试图探测漏洞、绕过技术限制，或诱导自动助手做出政策以外的承诺。

Sol有权封禁违规的手机号、账户或访问地址，且不履行通过上述方式获得的任何承诺。

## 9. 知识产权

本网站的名称、标志、图片、视频、文章、价目表及源代码归Sol或授权Sol的一方所有。您可浏览并出于个人目的分享链接。复制、转载或用于商业目的，须经Sol书面同意。

您发给Sol的照片、视频和评价仍归您所有。Sol仅在您同意后公开发布。

## 10. 责任限制

Sol承诺提供已确认的房间和服务。在法律允许范围内：

- 网站信息定期更新，但可能未及时反映空房或价格的最新变化。最终以前台确认为准。
- 因第三方平台（Facebook、Zalo、银行、电信运营商、服务器服务）或您的设备、网络造成的中断，Sol不承担责任。
- Sol不承担间接损失的责任，如利润损失或错失商机。
- 对于单笔订单，Sol的赔偿总额不超过您为该订单支付的金额。
- 现金及贵重物品请寄存在前台。Sol对寄存在前台的物品负责。

上述限制不适用于 Sol 故意造成损害的情形，也不排除第19/2023/QH15号《消费者权益保护法》及相关法律不允许排除的任何责任或权益。

## 11. 不可抗力

因超出控制范围的事件导致无法履行义务时，任何一方均不承担责任：自然灾害、台风洪水、火灾、疫情、大范围停电或断网、国家机关的决定。遭遇事件的一方应尽快通知另一方。双方优先改期；无法改期的，Sol 退还未入住晚数的房费。

## 12. 个人数据

Sol按照 [信息隐私政策](https://solhotel.net/zh/bao-mat/)收集和使用个人数据。如需删除数据，请按 [数据删除申请页面](https://solhotel.net/zh/xoa-du-lieu/)的说明操作。

## 13. 条款变更

Sol有权修改本条款。新版本在生效日前7天发布于本页，并在页首注明更新日期。新版本生效前已由前台确认的订单，仍按确认时的条款执行。生效日后您继续使用服务，即视为同意新版本。

## 14. 适用法律与争议解决

本条款适用越南法律。发生争议时，双方应自一方以书面或电子邮件提出投诉之日起30天内先行协商。协商不成的，由越南有管辖权的法院解决。本规定不限制消费者依照消费者权益保护法律选择争议解决方式的权利。

本条款有越南语版和英语版。两版不一致时，以越南语版为准。某一条款无效，不影响其余条款的效力。

## 15. 联系方式

**Sol Park View Hotel 个体工商户**与 **Cloud Valley 投资股份公司**，税号0318387246

Lô B17, KP Song Vĩnh, P. Tân Phước, Phú Mỹ, TP. Hồ Chí Minh

邮箱：[solparkviewhotel@gmail.com](mailto:solparkviewhotel@gmail.com) · 电话和 Zalo：[0899 387 963](tel:0899387963) · Facebook：[facebook.com/solparkview](https://facebook.com/solparkview)

English version

## Terms of Service

The rules that apply when you use the website, message Sol and book directly: when a room request becomes a booking, prices and tax, deposits, and the rights and duties of both sides.

Last updated11 November 2026

Applies tothis website, the Facebook Page [facebook.com/solparkview](https://facebook.com/solparkview), the Sol Zalo Official Account and the chat box on this website

This English text is a translation for convenience. If it differs from the Vietnamese text above, the Vietnamese text applies.

### 1. Parties and scope

本条款是您与Sol之间的协议。Sol包括 **Sol Park View Hotel个体经营户**（经营酒店并收取定金）和 **Cloud Valley投资股份公司**，税号0318387246（签订租赁合同并开具增值税发票）。地址：Lô B17, KP Song Vĩnh, P. Tân Phước, Phú Mỹ, TP. Hồ Chí Minh, Vietnam。

They apply when you use this website, message the Facebook Page facebook.com/solparkview, the Sol Zalo Official Account or the website chat box, and when you book a room at Sol Park View Hotel and Sol Hotel & Apartment. By using these channels you confirm that you have read and accepted the terms. If you do not agree, please stop using them.

During your stay the [booking policy and house rules](https://solhotel.net/zh/chinh-sach/) (in Vietnamese) also apply. Monthly and corporate guests have separate contracts; where a contract says otherwise, the contract applies.

### 2. Services offered on the website and messaging channels

- View hotel information, room types and prices, and calculate the cost for your dates.
- Send a room request directly to the hotel, with no intermediary.
- Ask questions, get quotes and receive support from the automated assistant and the front desk.
- View your Sol Rewards tier and your bookings.

**A room request is not yet a booking.** A booking exists only after the front desk checks availability and confirms with you by phone or message. Until then, Sol is not obliged to hold a room and you are not obliged to pay. Sol may decline to confirm when no suitable room is available or the information provided is incomplete.

Messages sent through the website and messaging channels are valid for transactions under Vietnam's Law on Electronic Transactions No. 20/2023/QH15.

### 3. Automated assistant

Sol uses an AI-powered automated assistant to reply quickly on Messenger, Zalo and the chat box. Please note:

- The assistant may misunderstand a question or give an incorrect answer. Prices, availability, offers and any commitment take effect only when confirmed by the front desk.
- The assistant’s replies are not legal, tax or visa advice.
- You may ask to talk to the front desk at any time.
- Conversation content is handled under the [Privacy Policy](https://solhotel.net/zh/bao-mat/#english).

### 4. Prices, tax and invoices

- Room prices on the website and in messages are listed in Vietnamese dong and **exclude 8% VAT**. If you need a VAT invoice, 8% is added.
- The price that applies is the price at the time the front desk confirms the booking. Holiday and group prices may differ from regular prices.
- If a displayed price is clearly wrong because of a technical or data entry error, Sol will tell you the correct price before confirming. You may accept the correct price or cancel and receive a full refund of any amount transferred.
- Please send invoice details (company name, tax code, email) before payment.

### 5. Deposit, payment, cancellation and date changes

The points below are a summary. The full version, which applies if there is any difference, is on the [Booking Policy page](https://solhotel.net/zh/chinh-sach/) (in Vietnamese).

- 定金：一间房住平日一晚为200.000đ；住2至4晚为1晚房费；住5晚及以上为2晚房费。节假日及团队：按前台告知按晚付定金。余款在入住时支付。
- Check-in from 14:00, check-out before 12:00. Early check-in and late check-out surcharges are listed in the Booking Policy.
- Payment by cash, bank transfer or VietQR code.
- Cancellation, fewer than 4 rooms: free if made 4 or more days before arrival; 50% charge if made 2 to 3 days before; 100% charge after that or for a no-show.
- Cancellation, groups of 4 rooms or more: free if made 10 or more days before arrival; 50% charge if made 4 to 9 days before; 100% charge after that.
- Public holidays and Tet: cancellation is charged 100% at any time.
- Date changes: possible when requested 2 or more days before arrival, subject to availability.
- The deposit account is held in the name of **HO KINH DOANH SOL PARK VIEW HOTEL** at Techcombank. Check this name before you transfer. Sol is not responsible for money sent to any other account.
- Refunds, if any, are made by bank transfer within 15 to 30 days.

### 6. Guest obligations

- Be at least 18 years old to book and check in on your own.
- Provide information that is true, complete and your own, or that of a person who authorised you to book for them.
- Show documents at check-in: Vietnamese guests a citizen ID card or level-2 VNeID; foreign guests a passport with a visa or a temporary residence card. Sol registers your stay as required by the Law on Residence and immigration rules.
- Follow the [house rules](https://solhotel.net/zh/chinh-sach/#noi-quy) and pay for damage or loss you cause.
- Do not use Sol’s rooms or services for unlawful purposes.

**Right to refuse service.** Sol may decline to confirm, cancel a booking or refuse a guest when: booking information is false or fake; the guest cannot show valid documents; the guest breaks the house rules after being reminded; or there are signs of fraud or unlawful conduct. Money already received is then handled under the cancellation policy and the law.

### 7. Sol Rewards programme

- Sol Rewards automatically counts nights and stays by the phone number used for booking. Tier rules and benefits are on the [Sol Rewards page](https://solhotel.net/zh/thanh-vien/) (in Vietnamese).
- Time-related benefits and room upgrades depend on room availability on the day. Discounts apply to nightly rates for direct bookings only, not to hourly or monthly stays or holiday nights, and cannot be combined with other offers.
- Benefits are tied to the member’s phone number, have no cash value and cannot be transferred.
- Sol may adjust tier thresholds or benefits, or end the programme, with 30 days’ notice on the Sol Rewards page. Bookings confirmed by the front desk before the change keep the benefits already applied.
- Sol may cancel nights, stays and tiers gained through fraud, fake orders or use of another person’s phone number.

### 8. Rules for using the website, chat box and automated assistant

Please do not:

- Send fake orders, mass duplicate orders, spam, or harassing, abusive or unlawful content.
- Impersonate another person or use their information without their consent.
- Use automated tools to scrape data or send bulk requests to the website or the assistant, except through data endpoints Sol publishes for that purpose.
- Probe for vulnerabilities, bypass technical limits or trick the assistant into commitments outside our policies.

Sol may block phone numbers, accounts or network addresses that break these rules and will not honour commitments obtained in these ways.

### 9. Intellectual property

The name, logo, images, videos, text, price lists and source code of the website belong to Sol or its licensors. You may view the site and share links for personal use. Copying, republishing or commercial use requires Sol's written consent.

Photos, videos and reviews you send to Sol remain yours. Sol publishes them only with your consent.

### 10. Limitation of liability

Sol undertakes to provide the room and services it has confirmed. To the extent permitted by law:

- Website information is updated regularly but may not yet reflect the latest availability or price. The front desk confirmation is final.
- Sol is not liable for interruptions caused by third-party platforms (Facebook, Zalo, banks, telecom carriers, hosting services) or by your device or connection.
- Sol is not liable for indirect loss such as lost profit or lost business opportunity.
- For any booking, Sol’s total liability is limited to the amount you paid for that booking.
- Money and valuables should be deposited at the front desk. Sol is responsible for items deposited there.

These limits do not apply where Sol causes damage intentionally, and they do not exclude any liability or right that the Law on Protection of Consumer Rights No. 19/2023/QH15 and related law do not allow to be excluded.

### 11. Force majeure

Neither party is liable for failing to perform because of events beyond its control: natural disaster, storm, flood, fire, epidemic, wide-area power or network outage, or decisions of public authorities. The affected party informs the other as soon as it can. Both sides first try to change the dates; if that is not possible, Sol refunds the nights not stayed.

### 12. Personal data

Sol collects and uses personal data under the [Privacy Policy](https://solhotel.net/zh/bao-mat/#english). To have your data deleted, follow the [Data Deletion instructions](https://solhotel.net/zh/xoa-du-lieu/#english).

### 13. Changes to these terms

Sol may amend these terms. The new version is posted on this page 7 days before it takes effect, with the update date at the top. Bookings confirmed by the front desk before the effective date remain under the terms in force when they were confirmed. Continuing to use the service after the effective date means you accept the new version.

### 14. Governing law and disputes

These terms are governed by the laws of Vietnam. In a dispute, the parties first negotiate for 30 days from the date one party sends a complaint in writing or by email. If negotiation fails, the dispute is resolved by the competent court in Vietnam. This does not limit a consumer's right to choose a dispute resolution method under consumer protection law.

These terms exist in Vietnamese and English. If the two differ, the Vietnamese version applies. If one provision is invalid, the rest remain in force.

### 15. Contact

**Sol Park View Hotel 个体工商户**与 **Cloud Valley 投资股份公司**，税号0318387246

Lô B17, KP Song Vĩnh, P. Tân Phước, Phú Mỹ, TP. Hồ Chí Minh, Vietnam

Email: [solparkviewhotel@gmail.com](mailto:solparkviewhotel@gmail.com) · Phone and Zalo: [0899 387 963](tel:0899387963) · Facebook: [facebook.com/solparkview](https://facebook.com/solparkview)

---
Đặt phòng: https://solhotel.net/dat-phong/ · Hotline 0944 312 363 · Trợ lý AI báo giá và giữ phòng qua MCP https://solhotel.net/mcp hoặc API https://solhotel.net/api/v1/openapi.json. Trang gốc: https://solhotel.net/zh/dieu-khoan/