Frequently asked questions about staying at Sol

For 1 night (1 room) the deposit is 200.000đ; for 2 to 4 nights it is 1 night; for 5 nights or more it is 2 nights; holiday periods or groups with many rooms pay a deposit per night. The rest is paid at check-in. We accept cash, bank transfer and VietQR.

Choose your dates on the Booking page, then send a room reservation request. The front desk checks availability and calls back to confirm within 15 minutes. If it is urgent, call the hotel hotline directly.

After you send a room reservation request, the page shows a QR code with the amount and transfer note. The deposit account is at Techcombank, in the name HO KINH DOANH SOL PARK VIEW HOTEL. Please check this name before transferring.

Bookings of fewer than 4 rooms: free cancellation with at least 4 days' notice, 50% charged with 2 to 3 days' notice, and 100% for last-minute cancellations or no-shows. During holidays and Tet, cancellations are always charged 100%. Date changes are allowed with at least 2 days' notice.

Check-in from 14:00, check-out before 12:00. The door is locked from 23h; if you arrive late, call the hotel hotline and someone will come and open it. Early check-in costs an extra 50.000đ per hour, and check-in before 8h is charged 1 extra night. Late check-out from 12h to 18h costs an extra 50.000đ per hour; after 18h, 100% of the nightly rate is charged.

Check-in before 14:00 costs an extra 50.000đ per hour. Check-in before 8 a.m. is charged 1 extra night, because the room must be kept empty from the night before. Late check-out from 12 to 18 costs an extra 50.000đ per hour; after 18, 100% of the 1-night rate is charged.

Yes. The door is locked from 23h; if you arrive late, call the hotel hotline and someone will come and open it. Staying guests have their own key and can come and go freely.

The two Sol properties are at Lô B17 and B8, Khu phố Song Vĩnh, P. Tân Phước, Phú Mỹ, TP.HCM, right after Thanh Lam gas station, which every Grab and taxi driver knows. About 1,5 km from Phu My 2 Industrial Park and 1 km from KNG Mall.

Sol Park View Hotel: VIP Room 520.000đ, Studio Room 540.000đ, Deluxe Room 410.000đ; Sol Hotel & Apartment: VIP Room 470.000đ, Studio Room 540.000đ, Deluxe Room 410.000đ. Rates are for 2 guests per night, excluding 8% VAT. The Booking page calculates the exact total for your chosen dates.

The first 2 hours cost from 250.000đ to 300.000đ depending on room type, and each extra hour is 50.000đ. Once the total reaches the nightly rate, the nightly rate applies. Checking in or out between 0 and 6 a.m. and staying more than 6 hours is also charged the nightly rate.

Monthly rates include water, Wi-Fi, Netflix, room cleaning 2 times a week, trash removal and 150 kWh of electricity per month (extra use charged at 4.000đ/kWh). Laundry is charged separately at 50.000đ per load. Deluxe Room 9 million, VIP Room and Studio Room 12 million per month, excluding 8% VAT.

No. Hourly, nightly and monthly rates on the website all exclude 8% VAT. If you need a VAT invoice, add 8%.

Yes, in VIP Rooms and Studio Rooms: an extra fee of 150.000đ per night for the 3th guest. Deluxe Rooms sleep up to 2 guests. Children under 12 sharing a bed with their parents stay free.

Yes. Currently, during the National Day holiday 2/9 (night of 29/08 to night of 01/09), nightly rates rise by 30%. Holiday bookings require a deposit per night, and cancellations are charged 100%.

Yes, parking for 12 cars and 20 motorbikes, free for guests, with spare spaces even on holidays. Sol also rents motorbikes from 100.000đ per day for monthly guests.

50-55 inch smart TV with Netflix and YouTube Premium, work desk and chair, sofa, fan, inverter air conditioning, large bed, key card lock, strong WiFi, kettle, tea, coffee, free bottled water, bowls, chopsticks and glasses, hot shower, hair dryer, toothbrush and toothpaste, towels. The hotel has an elevator, a shared kitchen, a separate laundry area, a food and drink menu for room delivery, and 24/7 food delivery support.

Sol has a shared kitchen where any guest can cook, a food and drink menu for room delivery, and 24/7 help receiving food deliveries via the Vill, Grab and ShopeeFood apps. Rooms come with bowls, chopsticks, glasses, a kettle, tea and coffee.

In the shared kitchen, open to guests of every room type. VIP Rooms and Studio Rooms have a small kitchen area for food prep and storage; cooking is done only in the shared kitchen so rooms stay clean and free of cooking smells.

Laundry 50.000đ per wash and dry. Motorbike rental 150.000đ per day Monday to Friday, 200.000đ per day on Saturday and Sunday, 100.000đ per day for monthly guests, with helmets included; guests pay for their own fuel.

Nightly guests get daily room cleaning, done while you are out so you are not disturbed. Monthly guests: room cleaning 2 times a week, trash removal, sheets and pillowcases changed weekly. If anything is not right when you check in, tell the front desk and we will change your room right away.

Sol does not accept pets. No smoking in rooms or anywhere in the hotel (including e-cigarettes); you can smoke outside the lobby. Durian and strong-smelling food are also not allowed in rooms.

Passport and visa (or temporary residence card). Sol handles your residence registration as required by law, quickly and simply.

Vietnamese ID card or VNeID level 2. If two people are staying, both need to bring their documents. Sol only records stay details and does not keep guests' documents.

Guests aged 18 and over can book and check in on their own. Guests under 18 must be accompanied by a relative aged 18 or over, and both must show their documents.

Vietnamese, English, Korean and Chinese, via Zalo, Viber, KakaoTalk and WeChat, 24/7. Rental contracts are available in a bilingual version.

The person who cleans and the person who inspects are two different people. The inspector checks 5 points: smell at the door, bed, clean and dry bathroom, test of lights, air conditioning and hot water, and full set of supplies. Only when all 5 points pass does the front desk hand over the room.

Sheets, pillowcases and towels are replaced after every guest, including hourly guests. For multi-night guests, towels left on the floor mean you want them changed, and housekeeping replaces them right away. Monthly guests: room cleaning 2 times a week, sheets and pillowcases changed weekly at a time arranged with the front desk.

Only to clean, between 10h and 14h. Housekeeping knocks and says "Housekeeping" before entering. If you hang the do-not-disturb sign, no one knocks. We do not open wardrobes, touch suitcases, or collect or fold your belongings.

Items left behind are photographed, sealed, logged and stored in a locked cabinet. Sol keeps them for 30 days, high-value items for 90 days. To collect them, describe the item correctly and show your ID or booking code. If you are far away, Sol can send it by courier, with shipping paid by you.

Call or message the hotel hotline; the front desk is on duty 24/7. Problems affecting the room you are staying in are fixed right away. If a broken room is not yet repaired, Sol locks it and does not give it to guests.

No. Residence registration is the hotel's job. The front desk registers you right after check-in, even at midnight, and always registers foreign guests, even for a single night. You only need to provide your original passport with visa or temporary residence card.

Cameras are only in the lobby, entrance, hallways and parking area. There are no cameras in bedrooms or bathrooms. Camera footage is not shown to outsiders.

Yes. Sol issues VAT invoices in Vietnamese and bilingual rental contracts. Message the front desk your invoice details before paying.

Company name, tax code and the email for receiving the invoice. Message the front desk to confirm the invoice details before transferring, so the invoice is issued correctly and on time.

Yes. Sol places several rooms close together, with one contact person for the whole group, a combined VAT invoice and flexible cancellation (free with 10 days' notice). Leave your phone number and Sol will send a quote within 15 minutes.

Companies can register as partners to get long-term preferential rates, and the first booking gets a discount or a room upgrade. Leave your details on the Business page, and Sol will send a quote within 15 minutes.