LOYALTY PROGRAM
Sol Rewards: the more you stay, the more you get
Sol Rewards is the loyalty program of the Sol Hotel chain. Each time you check in, your nights and stays are counted automatically by the phone number used to book. Reach a threshold and you move up a tier: up to 7% off the nightly rate, plus early check-in and late check-out at no extra charge.
Benefits of the 4 member tiers
| Benefits | New member | Silver member | Gold member | Platinum member |
|---|---|---|---|---|
| Requirements | Every guest who books at Sol | 4+ nights or 2+ stays in one cycle | 10+ nights or 4+ stays in one cycle | 31+ nights or 11+ stays in one cycle |
| Nights and stays counted | Counted automatically by phone number | Counted automatically by phone number | Counted automatically by phone number | Counted automatically by phone number |
| Nightly rate discount | Not applicable | 3% off | 5% off | 7% off |
| Early check-in | Not applicable | Not applicable | From 12:00, no extra charge | From 11:00, no extra charge |
| Late check-out | Not applicable | Until 13:00, no extra charge | Until 14:00, no extra charge | Until 15:00, no extra charge |
| Room upgrade | First direct booking: room upgrade when available | Not applicable | Not applicable | Room upgrade when available |
| Laundry | Not applicable | Not applicable | 1 free laundry loads per stay | 1 free laundry loads per stay |
| Date changes, cancellation | Not applicable | Not applicable | Free date changes with 1 days' notice | Free date changes or cancellation with 1 days' notice |
| Motorbike rental | Not applicable | Not applicable | Not applicable | Motorbike rental at the monthly guest rate |
-
New memberEvery guest who books at Sol
- Nights and stays counted automatically by the phone number used to book
- First direct booking: room upgrade when available
-
Silver member4+ nights or 2+ stays in one cycle
- 3% off the nightly rate when booking direct
- Late check-out until 13:00 at no extra charge
-
Gold member10+ nights or 4+ stays in one cycle
- 5% off the nightly rate when booking direct
- Early check-in from 12:00 and late check-out until 14:00 at no extra charge
- 1 free laundry loads per stay
- Free date changes with 1 days' notice
-
Platinum member31+ nights or 11+ stays in one cycle
- 7% off the nightly rate when booking direct
- Early check-in from 11:00 and late check-out until 15:00 at no extra charge
- Room upgrade when available
- 1 free laundry loads per stay
- Free date changes or cancellation with 1 days' notice
- Motorbike rental at the monthly guest rate
Time-related benefits and room upgrades depend on availability on the day.
How to move up a tier
You move up a tier when you reach that tier's number of nights or number of stays within one 12-month cycle. You only need to reach one of the two.
| Tier | Nights | Or number of stays | Nightly rate discount |
|---|---|---|---|
| New member | 0 nights | 0 stays | Start earning nights and stays |
| Silver member | 4 nights | 2 stays | 3% off |
| Gold member | 10 nights | 4 stays | 5% off |
| Platinum member | 31 nights | 11 stays | 7% off |
Each checked-in booking (hourly, nightly or monthly) counts as 1 stay. Nights are counted by nights actually stayed; hourly stays do not add nights.
How long you keep your tier
Each cycle lasts 12 months, starting from the check-in date of your first stay and repeating continuously. A tier reached in one cycle is kept until the end of the next cycle.
Example: you first check in on 10/01/2026. Your first cycle runs until the end of 09/01/2027. If you stay 4 nights in this cycle, you move up to Silver member right away and keep that tier until the end of the next cycle, that is, the end of 09/01/2028. If you reach the threshold again in the second cycle, you keep the tier for one more cycle.
How the discount works
A discount on the nightly rate when you book directly via the website, Zalo or hotline. It does not apply to hourly stays, monthly stays or holiday nights, and cannot be combined with other offers.
- The system applies the discount for the tier of the booking phone number automatically; no code needed.
- The discount applies to the nightly room charge, not to surcharges.
- The deposit is calculated on the discounted price.
How to join
- 1
Book with your own phone number
Book via the website, Zalo, hotline or any channel. Sol recognizes you by the phone number on the booking.
- 2
Check-in
Only bookings that have checked in count. Cancelled or upcoming stays are not added.
- 3
Nights and stays counted automatically
No sign-up or card needed. Log in to see your tier and bookings.
Questions about Sol Rewards
Do I need to sign up to join Sol Rewards?
No. Just book with your own phone number. After check-in, nights and stays are added automatically to that number. Signing in is only for viewing your tier, reviewing bookings and having your details pre-filled when booking.
If a company books on my behalf, who gets credit for the stay?
They count for the phone number of the guest named on the booking. When a company books for several people, please ask them to enter each guest's own phone number so everyone gets credit for their stays.
Do bookings via Agoda or Booking.com count?
Yes, if you give the front desk your phone number at check-in so the stay is recorded. The member discount itself only applies to bookings made directly via the website, Zalo or hotline.
Do hourly stays count?
Each checked-in booking (hourly, nightly or monthly) counts as 1 stay. Nights are counted by nights actually stayed; hourly stays do not add nights.
What does the member discount apply to?
A discount on the nightly rate when you book directly via the website, Zalo or hotline. It does not apply to hourly stays, monthly stays or holiday nights, and cannot be combined with other offers.
Are early check-in and late check-out guaranteed?
Time benefits and room upgrades depend on room availability that day. Tell us your arrival and departure times in advance so the front desk can arrange them.
What if I change my phone number?
Tell the front desk or call 0944 312 363. Sol will transfer your accumulated nights and stays to the new number after confirming you own the old one.
How do I log in if I don't have an account yet?
Enter the phone number you used when booking together with one booking code from that number. The booking code is in your confirmation message, in the form SOL-XXXXX. Sol does not use passwords.
See your tier
Stayed at Sol before? Log in with the phone number you booked with to see your nights, stays and current tier. Need help? Call 0944 312 363.