信息隐私政策

1. Who is responsible for your data

Your personal data is controlled jointly by two entities:

• Sol Park View Hotel 个体工商户（已登记的个体工商户）：经营酒店，收取定金，为客人提供服务。
• Cloud Valley 投资股份公司，税号0318387246：签订租赁合同，开具增值税发票。

地址：Lô B17, KP Song Vĩnh, P. Tân Phước, Phú Mỹ, TP. Hồ Chí Minh, Vietnam。本页面将二者合称为“Sol”。本政策适用于 Sol Park View Hotel 和 Sol Hotel & Apartment。

Sol processes data under Vietnam's Law on Personal Data Protection No. 91/2025/QH15 (effective 1 January 2026), Decree 356/2025/ND-CP implementing that law, and other applicable Vietnamese law.

2. Summary: what data, why, how long, shared with whom

Sol does not sell personal data. Sol does not use your messages to advertise for third parties.

3. What we collect and where it comes from

When you send a booking request on the website

You provide: full name, phone number, email (optional), company name, notes, stay dates, room type and number of guests. The system also records the page you came from, advertising parameters if you clicked an ad, and a hashed IP address. The hashed IP is used only to block spam and cannot be turned back into the original address by Sol.

When you sign in

Google sign-in: Sol receives your name, email and Google account identifier. Sol never receives or stores your Google password. Phone number and booking code sign-in: Sol checks them against your existing booking.

Sol Rewards programme

Nights and stays are counted by the phone number used for booking, even if you do not sign in.

When you message Sol

On Facebook Messenger for the Page facebook.com/solparkview, on Zalo Official Account and in the website chat box, Sol receives the messages, photos and videos you send. On Messenger, Meta provides Sol with your Page-scoped user ID (PSID) and public display name. Sol does not receive your password, friend list or Facebook email.

When you check in

The front desk records details from your citizen ID or VNeID, passport and visa to register your stay with the police, as required by the Law on Residence and immigration rules. This is a legal duty of every accommodation provider in Vietnam.

4. How we use your data

• To carry out your request: confirm and hold rooms, calculate charges, receive deposits, welcome guests, issue invoices.
• To answer questions, quote prices and provide after-stay care on the channel you used.
• To count nights and stays and apply Sol Rewards benefits.
• To meet legal duties: stay registration, accounting, tax.
• To keep the system safe: spam prevention and detection of fake orders.
• To understand which channels guests come from and improve the service.

Sol processes data when needed to perform the transaction you request, when the law requires it, or with your consent. Filling in a form or messaging Sol is the basis for processing your data for that request. Sol will not use your data for other purposes without asking you first.

5. Automated assistant and artificial intelligence

Messages sent to Sol's Facebook Page, Zalo Official Account and chat box may be answered by an automated assistant. To draft replies, conversation content is sent to an artificial intelligence service operated by an AI model provider. Front desk staff can read conversations and take over when needed.

• Please do not send things Sol does not ask for: passwords, one-time codes, bank card numbers.
• The automated assistant can make mistakes. The final word on rooms, prices and bookings is the confirmation from the front desk.
• You can always ask for a human: type "front desk" or call the hotline.

6. Data received from Facebook and Messenger

Sol's app on the Meta platform is used only to receive and answer messages sent to the Page facebook.com/solparkview.

• Data received: Page-scoped ID (PSID), public display name, message content and files you send.
• Purpose: answering, quoting prices, holding rooms and after-stay care. Nothing else.
• Sol does not sell, rent or transfer this data to data brokers or advertising networks.
• You can ask for deletion at any time by following the Data Deletion instructions.

7. Cookies and browser storage

• Session cookie: set only when you sign in, valid for 30 days, not readable by page scripts (HttpOnly). Signing out deletes it.
• Browser storage (sessionStorage, localStorage): keeps your search dates, language and latest booking so you do not have to retype them. It stays on your device; clear your browsing data to remove it.
• Embedded Google Maps on hotel pages: Google may set its own cookies under Google’s policy.
• Google measurement tools: when Sol turns them on, they record page views and on-site actions as statistics.

Sol does not use cookies to track you across other websites.

8. Who we share data with and where it is processed

Sol passes data only to parties that need it to do their job:

• Cloudflare: web hosting and the booking database.
• The operator’s own server: runs the automated assistant.
• Telegram: delivers new order alerts to the front desk group.
• Meta and Zalo: the messaging channel you choose.
• An AI model provider: drafts replies for the automated assistant.
• VietQR: creates the QR code, which only carries the amount and transfer reference.
• Google: sign-in, embedded maps, measurement tools when enabled.
• Public authorities: police, tax and other competent authorities when the law requires.

Some of these parties host their servers outside Vietnam, so data may be processed abroad. Sol transfers only the data needed for the stated purpose.

9. How long we keep data

• Bookings and invoices: for the period required by accounting and tax law. Sol applies 10 years to accounting records.
• Conversations with the automated assistant: up to 24 months after your last message.
• Account and Sol Rewards data: until you ask us to delete it.
• Stay registration details: for the period required by residence and immigration law.

After these periods Sol deletes the data or removes the parts that identify you.

10. How we protect data

• The website runs over an encrypted connection (HTTPS).
• The session cookie is signed and not readable by page scripts. IP addresses are stored only in hashed form.
• Only front desk staff and assigned managers can view bookings and conversations.
• Internal hotel information is never exposed to the browser or public data endpoints.

No system is perfectly secure. If an incident affects your data, Sol will notify you and the competent authority as required by law.

11. Your rights

Under personal data protection law you have the right to:

• Know what data Sol processes and why (this page).
• View and correct your data: sign in at the account page to see bookings and edit your name and email.
• Ask Sol to provide, correct, restrict or delete your data.
• Withdraw consent and object to processing.
• Complain, bring a claim and seek compensation as provided by law.

How to send a deletion request, the handling time and the data Sol must keep by law are explained on the Data Deletion page. Sol handles requests within 7 working days, free of charge.

12. Children

The booking service is for people aged 18 and over. Sol does not knowingly collect data from anyone under 18 through the website or messaging channels. When a child stays with an adult, the child's details are recorded only for stay registration. A parent or guardian who finds that a child has sent data to Sol can ask Sol to delete it.

13. Changes to this policy

When the way Sol handles data changes, Sol updates this page and the date at the top. For major changes, such as a new purpose or a new recipient, Sol posts the change 7 days in advance and, where possible, notifies you on the channel you use.

14. Contact and complaints

Send any question or request about personal data to:

If you are not satisfied with Sol's response, you may complain to the competent personal data protection authority under the Ministry of Public Security, or bring a claim before the competent court in Vietnam.