Điều khoản dịch vụ

1. Parties and scope

These terms are an agreement between you and Sol, meaning Hộ kinh doanh Sol Park View Hotel (household business that operates the hotel and receives deposits) and Cloud Valley Investment Joint Stock Company (Công ty CP Đầu tư Cloud Valley), tax code 0318387246 (signs rental contracts and issues VAT invoices). Address: Lô B17, KP Song Vĩnh, P. Tân Phước, Phú Mỹ, TP. Hồ Chí Minh, Vietnam.

They apply when you use this website, message the Facebook Page facebook.com/solparkview, the Sol Zalo Official Account or the website chat box, and when you book a room at Sol Park View Hotel and Sol Hotel & Apartment. By using these channels you confirm that you have read and accepted the terms. If you do not agree, please stop using them.

During your stay the booking policy and house rules (in Vietnamese) also apply. Monthly and corporate guests have separate contracts; where a contract says otherwise, the contract applies.

2. Services offered on the website and messaging channels

• View hotel information, room types and prices, and calculate the cost for your dates.
• Send a room request directly to the hotel, with no intermediary.
• Ask questions, get quotes and receive support from the automated assistant and the front desk.
• View your Sol Rewards tier and your bookings.

A room request is not yet a booking. A booking exists only after the front desk checks availability and confirms with you by phone or message. Until then, Sol is not obliged to hold a room and you are not obliged to pay. Sol may decline to confirm when no suitable room is available or the information provided is incomplete.

Messages sent through the website and messaging channels are valid for transactions under Vietnam's Law on Electronic Transactions No. 20/2023/QH15.

3. Automated assistant

Sol uses an AI-powered automated assistant to reply quickly on Messenger, Zalo and the chat box. Please note:

• The assistant may misunderstand a question or give an incorrect answer. Prices, availability, offers and any commitment take effect only when confirmed by the front desk.
• The assistant’s replies are not legal, tax or visa advice.
• You may ask to talk to the front desk at any time.
• Conversation content is handled under the Privacy Policy.

4. Prices, tax and invoices

• Room prices on the website and in messages are listed in Vietnamese dong and exclude 8% VAT. If you need a VAT invoice, 8% is added.
• The price that applies is the price at the time the front desk confirms the booking. Holiday and group prices may differ from regular prices.
• If a displayed price is clearly wrong because of a technical or data entry error, Sol will tell you the correct price before confirming. You may accept the correct price or cancel and receive a full refund of any amount transferred.
• Please send invoice details (company name, tax code, email) before payment.

5. Deposit, payment, cancellation and date changes

The points below are a summary. The full version, which applies if there is any difference, is on the Booking Policy page (in Vietnamese).

• Deposit: 200.000đ for one room for one regular night; 1 night’s room charge for stays of 2 to 4 nights; 2 nights’ room charge for stays of 5 nights or more. Holidays and groups: deposit per night as advised by the front desk. The balance is paid at check-in.
• Check-in from 14:00, check-out before 12:00. Early check-in and late check-out surcharges are listed in the Booking Policy.
• Payment by cash, bank transfer or VietQR code.
• Cancellation, fewer than 4 rooms: free if made 4 or more days before arrival; 50% charge if made 2 to 3 days before; 100% charge after that or for a no-show.
• Cancellation, groups of 4 rooms or more: free if made 10 or more days before arrival; 50% charge if made 4 to 9 days before; 100% charge after that.
• Public holidays and Tet: cancellation is charged 100% at any time.
• Date changes: possible when requested 2 or more days before arrival, subject to availability.
• The deposit account is held in the name of HO KINH DOANH SOL PARK VIEW HOTEL at Techcombank. Check this name before you transfer. Sol is not responsible for money sent to any other account.
• Refunds, if any, are made by bank transfer within 15 to 30 days.

6. Guest obligations

• Be at least 18 years old to book and check in on your own.
• Provide information that is true, complete and your own, or that of a person who authorised you to book for them.
• Show documents at check-in: Vietnamese guests a citizen ID card or level-2 VNeID; foreign guests a passport with a visa or a temporary residence card. Sol registers your stay as required by the Law on Residence and immigration rules.
• Follow the house rules and pay for damage or loss you cause.
• Do not use Sol’s rooms or services for unlawful purposes.

Right to refuse service. Sol may decline to confirm, cancel a booking or refuse a guest when: booking information is false or fake; the guest cannot show valid documents; the guest breaks the house rules after being reminded; or there are signs of fraud or unlawful conduct. Money already received is then handled under the cancellation policy and the law.

7. Sol Rewards programme

• Sol Rewards automatically counts nights and stays by the phone number used for booking. Tier rules and benefits are on the Sol Rewards page (in Vietnamese).
• Time-related benefits and room upgrades depend on room availability on the day. Discounts apply to nightly rates for direct bookings only, not to hourly or monthly stays or holiday nights, and cannot be combined with other offers.
• Benefits are tied to the member’s phone number, have no cash value and cannot be transferred.
• Sol may adjust tier thresholds or benefits, or end the programme, with 30 days’ notice on the Sol Rewards page. Bookings confirmed by the front desk before the change keep the benefits already applied.
• Sol may cancel nights, stays and tiers gained through fraud, fake orders or use of another person’s phone number.

8. Rules for using the website, chat box and automated assistant

Please do not:

• Send fake orders, mass duplicate orders, spam, or harassing, abusive or unlawful content.
• Impersonate another person or use their information without their consent.
• Use automated tools to scrape data or send bulk requests to the website or the assistant, except through data endpoints Sol publishes for that purpose.
• Probe for vulnerabilities, bypass technical limits or trick the assistant into commitments outside our policies.

Sol may block phone numbers, accounts or network addresses that break these rules and will not honour commitments obtained in these ways.

9. Intellectual property

The name, logo, images, videos, text, price lists and source code of the website belong to Sol or its licensors. You may view the site and share links for personal use. Copying, republishing or commercial use requires Sol's written consent.

Photos, videos and reviews you send to Sol remain yours. Sol publishes them only with your consent.

10. Limitation of liability

Sol undertakes to provide the room and services it has confirmed. To the extent permitted by law:

• Website information is updated regularly but may not yet reflect the latest availability or price. The front desk confirmation is final.
• Sol is not liable for interruptions caused by third-party platforms (Facebook, Zalo, banks, telecom carriers, hosting services) or by your device or connection.
• Sol is not liable for indirect loss such as lost profit or lost business opportunity.
• For any booking, Sol’s total liability is limited to the amount you paid for that booking.
• Money and valuables should be deposited at the front desk. Sol is responsible for items deposited there.

These limits do not apply where Sol causes damage intentionally, and they do not exclude any liability or right that the Law on Protection of Consumer Rights No. 19/2023/QH15 and related law do not allow to be excluded.

11. Force majeure

Neither party is liable for failing to perform because of events beyond its control: natural disaster, storm, flood, fire, epidemic, wide-area power or network outage, or decisions of public authorities. The affected party informs the other as soon as it can. Both sides first try to change the dates; if that is not possible, Sol refunds the nights not stayed.

12. Personal data

Sol collects and uses personal data under the Privacy Policy. To have your data deleted, follow the Data Deletion instructions.

13. Changes to these terms

Sol may amend these terms. The new version is posted on this page 7 days before it takes effect, with the update date at the top. Bookings confirmed by the front desk before the effective date remain under the terms in force when they were confirmed. Continuing to use the service after the effective date means you accept the new version.

14. Governing law and disputes

These terms are governed by the laws of Vietnam. In a dispute, the parties first negotiate for 30 days from the date one party sends a complaint in writing or by email. If negotiation fails, the dispute is resolved by the competent court in Vietnam. This does not limit a consumer's right to choose a dispute resolution method under consumer protection law.

These terms exist in Vietnamese and English. If the two differ, the Vietnamese version applies. If one provision is invalid, the rest remain in force.

15. Contact