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1. Quick summary

You can ask Sol to delete your personal data at any time, free of charge and without giving a reason. Sol acknowledges your request within 2 working days and completes it within 7 working days after verifying that you are the owner of the data.

This page covers data collected through the website, the Facebook Page facebook.com/solparkview (including Messenger), Zalo Official Account and Sol's chat box.

2. What data is deleted

• Conversations with Sol on Messenger, Zalo Official Account and the chat box: messages, photos and videos you sent.
• Data received from Facebook: your Page-scoped ID (PSID) and display name.
• Website account: name, email, Google account identifier, link to your phone number.
• Sol Rewards profile: nights, stays and membership tier. A deleted tier cannot be restored.
• Room requests that never became bookings, and cancelled bookings with no payment.
• Contact details used for after-stay care.

You may ask for everything to be deleted or only part of it, for example chat history only.

3. Three ways to send a request

Option 1. Email

Use this pre-filled email to solparkviewhotel@gmail.com with the subject "Data deletion request". The lines to fill in are already there.

Option 2. Zalo

Send "delete my data" to Zalo 0899 387 963 or to Sol's Zalo Official Account.

Option 3. Facebook Page

Open Messenger for the Page facebook.com/solparkview and send "delete my data". If you write from the same Facebook account you used before, Sol can verify you immediately.

If you are signed in on the website, you can view your bookings and edit your name and email on the account page. Full account deletion is currently done through one of the three options above.

4. What we need to verify you

Sol deletes data only when sure that the request comes from the owner of the data, so that nobody can delete or probe another person's information. Please tell us:

• Your full name and the phone number used for booking or messaging.
• The channel you used: website, Facebook Messenger or Zalo.
• Your booking code if you have one (format SOL-XXXXX).
• What to delete: everything, chat history only, or account only.

Sol verifies by calling or messaging the registered phone number, or through the same Facebook, Zalo or Google account you used. Sol does not ask for photos of identity documents, passwords or one-time codes.

5. Steps and timeline

1. Acknowledgement. Within 2 working days Sol confirms receipt on the channel you used.
2. Verification. Sol contacts you to verify that you are the owner of the data.
3. Deletion. Within 7 working days after verification, Sol deletes the data in the scope you chose from Sol’s systems.
4. Result. Sol tells you what was deleted and what must be kept by law, and why.

Where the law sets a shorter deadline for a type of request, Sol follows the legal deadline. Deletion requests are free.

6. Data Sol must keep by law

Some data cannot be deleted even at your request:

• Invoices, payment records and paid bookings: accounting and tax law requires them to be kept. Sol applies 10 years to accounting records.
• Stay registration details: already submitted to the police under the Law on Residence and immigration rules. Sol keeps its own records for the period the law requires and cannot delete data held by public authorities.
• Data needed for an ongoing dispute, complaint or request from a competent authority: kept until the matter ends.

Data that must be kept is only stored. Sol no longer uses it to contact you.

7. Remove Sol’s app from your Facebook account

You can cut off the app's access yourself on Facebook:

1. Open Facebook, go to Settings & privacy, then Settings.
2. Select Apps and websites.
3. Find the app connected to the Page facebook.com/solparkview (if it appears in the list) and select Remove.
4. To stop receiving messages from the Page: open your conversation with Sol in Messenger and choose Block, or delete the conversation.

Removing the app or blocking the Page only stops new data from being shared. To have Sol delete data already stored, also send a request using one of the three options above.

8. Check the status of your request

Reply to the same email or conversation in which you sent the request, or call 0899 387 963 and give your registered phone number. Sol will tell you which step the request is at: received, being verified, deleted, or partly kept by law.

If you have not received a result after 7 working days, email solparkviewhotel@gmail.com so that a manager can handle it directly. If you are still not satisfied, you may complain to the competent personal data protection authority under Vietnam's Law on Personal Data Protection No. 91/2025/QH15.